terms and conditions

six-week courses

• A full refund is available if you cancel more than 5 working days (Mondays-Saturdays) before your first class.
• A 50% refund is available if you cancel less than 5 working days (Mondays-Saturdays) before your first class.
• Refunds can not be offered for cancellations once the course has started.
• If you are requesting a refund due to not being able to continue the course for medical reasons, this will only be considered on production of a signed GP's Letter advising that you cannot continue with exercise and the reason. Refunds will be considered for any lessons scheduled after you have provided such a Letter, within the duration of your course. If the 6-week course has since finished, refunds can not be made retrospectively. Please note refunds are not available in the circumstance of leaving the course due to pregnancy.
• Refunds cannot be made for individual weeks missed, and classes are not transferable to later courses. It may be possible to attend a make-up / in lieu class that week or within the 6-week block; this would be subject to space available on the day.

taster classes, refresher classes, practice sessions, workshops, (single classes)

• A full refund is available if you cancel more than 2 working days (Mondays-Saturdays) before your first class
• Sorry, refunds can not be offered for cancellations on the day or night before; or no-shows on the day. You may be able to re-schedule to a future class if there are last-minute spaces available to fill in such a class, at our discretion.

one-off group bookings

• A full refund of your deposit minus the cost of venue hire is available if you cancel more than 14 working days (Mondays-Saturdays) before the session
• After venue hire fees have been deducted, 50% of the remainder of the deposit is available for refund for cancellations within 14 working days (Mondays-Saturdays) of your session.
• Sorry, refunds can not be offered for cancellations on the day, or be made to individuals not able to attend on the day.
• Where a session is to be held at your own venue, it is your responsibility to ensure the venue is suitable for the poles (see Guidelines). If on arrival the venue is considered for safety reasons to be not suitable, the session will not go ahead and the deposit will be forfeit.

GIFT VOUCHERS

• A full refund of the value of your Gift Voucher is available up to 10 working days after the date on the Gift Voucher, in the case of it being an unwanted gift. Please contact soon as possible within this period to receive a refund.
• Refunds after the 10 working day period are not available for any reason.
• Gift Vouchers are valid for one year from the Gift Voucher date, and may not be extended, exchanged for cash or transferred to a different person.
• If for medical reasons it is not possible to use the Gift Voucher inside its validity period, we will be happy to extend the period or to accept a transfer of the Voucher to an alternative person. Regrettably refunds are not available.
• Gift Vouchers may be redeemed once. If you book yourself onto a course or other event, and do not attend, it is not possible to re-schedule afterwards.

amendments

• Poleminx reserves the right in exceptional circumstances to alter the venue, date and time of classes and bookings. If through immediate advice that any changes are not convenient, you will be issued with a full refund.

class etiquette

All Levels

• If you are paying weekly, and have not done so in advance online, please settle up at the beginning of the class.
• Please do not attend class without the means to pay and then ask for a credit.
• Recording of the class is forbidden on the grounds of privacy and copyright. You may film yourself and friends, but not other class members (without permission) the instructor teaching or performing.
• Instructors with other schools or currently in training are asked to make themselves known in advance out of courtesy (please note that regular courses and classes are not suitable as 'Instructor Training', private sessions can be organised separately)

Levels 3, 4, 5

• Please note at this level it is no longer a 'Group class' but a mixture of different abilities and pole experience.
• Although the class format may appear more 'freestyle' than the Level 1 and 2 structured 6 week courses, there is a very specific path of progression through the pole moves and techniques, and variations / modifications of these will be taught to people individually according their experience / skills / strength. A move demo-ed on a pole to one person should not be attempted by everyone else as a group.

For this reason, and on safety, insurance and qualifications grounds:
• Class members should not attempt to instruct others, or suggest moves they might like to try
• Class members should not ask others for instructions
Safety is an absolute priority in our pole classes and anyone persistently disregarding the 2 points above will lose their place in the class.

Thank you for observing this small number of points which allows classes to run smoothly and safely for everyone :-)

Please also read all the info in the FAQs section, thank you.

Right Of Admission Reserved.